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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Thu Mar 27, 2008 7:23 pm 
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Location: Northwest Arkansas
beav wrote:
Same company sure, but different departments both in house and in the marketing firms I'd think.


Beav is correct here. When Derryl was in charge of Joe the Club got the news first and had alot more interviews and such with the Joe team. Ever since he left there has been a drop off of info shared with the Club.

I really do not think the Paypal idea is a good one. Paypal can be a pain and be too much trouble. I would not mind seeing a pre-order on the registration form. But I think for many people the "sticker shock" of buying the convention set and convention exclusives all at once might get some of us in trouble, if you know what I mean!

As for the packaging issue, this comes up every year and it appears just as many people want it that do not. At least at the roundtable it seems that way. I too would not mind seeing bagged extras for sets like the Operation: Flaming MOTH set. But other then them, the Iron Mech, Slaughter and the Renegades, and Piper there have been no boxed exclusives. All of last years were bagged and the Maulers were to come in a plain box with a b/w pic.

As for volunteering, just go up to Lanny or Brian and offer, that is what I did and have been helping out ever since. Last year I helped with getting the exclusives together and bagged, did the paradrop pick up (that was fun), and helped with the Piper line and run and get food and drinks.

Michael
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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Thu Mar 27, 2008 7:45 pm 
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Snake Staked

Joined: Tue Jun 26, 2007 10:19 am
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toy-nutz wrote:
Beav is correct here. When Derryl was in charge of Joe the Club got the news first and had alot more interviews and such with the Joe team. Ever since he left there has been a drop off of info shared with the Club.


Ever think that might have more to do with Savage and Co. than Hasbro? I wouldn't want to deal with him either.

Quote:
I really do not think the Paypal idea is a good one. Paypal can be a pain and be too much trouble. I would not mind seeing a pre-order on the registration form. But I think for many people the "sticker shock" of buying the convention set and convention exclusives all at once might get some of us in trouble, if you know what I mean!


How the HELL is Paypal a pain? It ain't great but it's better than 3 hours in line. Same for the "sticker shock". You should know by now that it's going to cost you an arm and a leg. It's assanine that we can't just order one of everything ahead of time and have a box waiting for us when we register.

I want 3 things from the fan "club": 1. Respect 2. Value 3. Common sense. Master Collector provides none of those.

Hell Brian can't even be bothered to respond to threads like these because he's too "busy". The least he could do is respond instead of just sending one of his "volunteers" to defend him.

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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Thu Mar 27, 2008 8:06 pm 
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kingofpain26 wrote:
Mike T. wrote:
Quote:
I can NOT figure out for the life of me why a place like Hasbro would allow a "Fan Club" to NOT spread the word openly about their product, and the line that they "apparently" enjoy.

And this is the crux of the problem. Star Wars fans would NEVER put up with the crap that Joe fans deal with in terms of getting timely and accurate information regarding their hobby.... this hobby will continue to have a basic "us vs. them" mentality that pervades every single corner.



.....which is interesting, since the Toys are comming from the same company.


Not really that Interesting...more sad than anything...

Toys may be from the same company...but the intellectual rights are NOT...Star Wars is a licensensed brand...GI Joe is a House brand...GI Joe is already paid for...Hasbro needs Star Wars to Perform for them or it's not worth paying the big bucks they do for the Rights to make SW Toys.

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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Thu Mar 27, 2008 8:19 pm 
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viperlord wrote:
Hell Brian can't even be bothered to respond to threads like these because he's too "busy". The least he could do is respond instead of just sending one of his "volunteers" to defend him.
Come on now. Since toy-nutz is an active member of this board I'm sure he holds this opinion and isn't being sent here as part of someone else's bidding. That insinuation is ridiculous and disrespectful. I think we can do better than that when discussing this issue.

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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 9:55 am 
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Rooty tooty point & shooty

Joined: Tue Jun 26, 2007 10:19 am
* As mentioned, the website and forum software are both pretty outdated and tough to navigate.

* Removal of the online newsletter was pretty much a travesty, plain and simple. Many members get the newsletters late (if at all) and the fact that it seems totally random when paying members get their communication (if they get it at all) reeks of unfairness. Never mind the fact that their reasons for taking it away are bogus (people are going to duplicate and distribute it no matter what format it's in) and when they were offered several different solutions for securing the PDF's (a couple of them by me personally) they were totally ignored. This bothers me. This is a resource that is a HUGE draw for many of the members, and members have been very vocal about having this resource back, and we've basically been told "too bad". I have a big problem with this.

* Brian seems to have a very abrasive, over-sensitive nature about him. He often responds to criticism harshly and seems unwilling to take unsolicited advice. That could totally be me taking him the wrong way, but that's just how he comes across to a lot of the online fandom...

I should mention that for the most part I'm happy with what the Club produces, but have some issues with their methods and reasons for doing things. Ultimately I'm happy with the product, so perhaps that other stuff is negligable, but just what I've noticed.

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Last edited by General Hawk on Fri Mar 28, 2008 10:10 am, edited 1 time in total.

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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 10:05 am 
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Joined: Tue Jun 26, 2007 10:19 am
Location: Northwest Arkansas
[quote="viperlord"]
Ever think that might have more to do with Savage and Co. than Hasbro? I wouldn't want to deal with him either. [quote]

Wow that speaks volumes right there! That alone proves nothing he does will make you happy.

[quote="viperlord"]
How the HELL is Paypal a pain? It ain't great but it's better than 3 hours in line. Same for the "sticker shock". You should know by now that it's going to cost you an arm and a leg. It's assanine that we can't just order one of everything ahead of time and have a box waiting for us when we register. [quote]

Paypal charges would be passed back to the consumer, so the Paypal option would be higher and people would complain. Paypal now holds the money causing delays. As someone else pointed out the potential for abuse. And then getting the money transferred from Paypal to your bank takes up to 4 days. Why go Paypal when they are already setup to take credit cards? There is no need for the club to take Paypal. My "sticker shock" comment was meant as a joke. It is easier for some to pay for the con sets, have a few months go by and then get to the convention and buy the exclusives it helps to spread the cost and their signifigant other would not be as mad as it does not look as expensive.

[quote]Hell Brian can't even be bothered to respond to threads like these because he's too "busy". The least he could do is respond instead of just sending one of his "volunteers" to defend him.[quote]

Wow, just wow again. That is alot of hate you have built up. I have been a part of Joecustoms for about 3 years and just because I take a diffrent view point and am a friend of Brians you think he sent me here. That is funny and sad. I doubt that anything Brian does would make you happy with the Club.

Michael
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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 10:09 am 
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Joined: Tue Jun 26, 2007 10:19 am
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- horrible web site. Absolute crap.
- make the monthly newsletter actually have some worth! Outside of the dio story and figure spotlight, it's really a waste of time and monry
- AWFUL lines at the con to purchase items. Get more people to man purchase counters!
- LOSE THE "LASER BLAST" BULLHORN
- Savage need an attitude adjustment when it comes to 3 3/4" fans. I've only been to one con (last year) and on more than one occasion he made it clear how he feels about the 3 3/4" folks.
- COMMUNICATION. They suck at it. Case in point - the tanks fiasco.

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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 10:38 am 
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Joined: Tue Jun 26, 2007 10:19 am
Location: Neon KY
1. Prices. I am sorry but I cannot justify $18 a figure no matter how much I like it. Also of the con sets I usueally only like half, so where is my incentive to buy the whole thing. I tend to hunt around just for what I want the following year with my tax return, saves me alot on certain sets (especially the IG set).

But also the MC store is massivly overpriced most of the time. Which makes me wonder about the truth of pricing to be honest.

Oh and the MOTH sets were even worse. Never mind the "army builder" feasco.

2. The excuses every year for the price hikes. Last year it was "less army builders=more cost" This year will it be oil? Its back to the army builder model yet the price still increased. I know one year it was packaging ect ect. but it seems every year since the crimson viper set there have been excuses over and over again and the following years the excuse seems to go away. That is actually most of the reason I avoid the con sets until they hit the secondary market.

3. Communication, Everywhere I go I read about this, But I think Mike T worded it perfectly a while ago about information building and Us vs them mentality.

4 Aditude, I have seen posts about this that have caused some heat, but really there is clearly a poor aditude by MC and the Club towards the fans (especially our scale version). I mean I have never held anything against the 12" collector, so why the reverse. Also there are moments where Brain comes of really poorly in general. Not sure why he would want to, but it reeks of a "superior" quality.

5. Message board and other tech related issues-Its the 21st century, grow and expand your knowledge and get with it. I have had collee professors in there 70's and 80's dive at tech like live feeds to different campases and new operating softwares, so age is never an excuse unless you just don't want to do it and put up a barrier. That and I think they should open up the message board so anyone with an opinion doesn't have to pay to express it directly to the sourse. I have found alot of MC supports say join and express your opinion, however of course once you do you are told (so I am told) that "hey you are hte one paying, don't like it leave" if your poinion does match up with theres. Now I admit I could be wrong and just being told this, but without an open message board for me to check how am I to know. and no I won't pay ot just check a message board either, no one will. So sotries like that are allowed to flurish unverifyable since the board isn't open and THUS the facts cannot be checked.

Wow I didn't mean to go that far with it.

But also the "private" message board puts up a barrier to the fans, like "Hey here we are in the castle, want in."

and the website needs redone terribly.

More but that is enough for today.


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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 10:50 am 
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Official JoeCustoms.com Canadian

Joined: Tue Jun 26, 2007 10:19 am
toy-nutz wrote:
Viperlord wrote:
Hell Brian can't even be bothered to respond to threads like these because he's too "busy". The least he could do is respond instead of just sending one of his "volunteers" to defend him.


Wow, just wow again. That is alot of hate you have built up. I have been a part of Joecustoms for about 3 years and just because I take a diffrent view point and am a friend of Brians you think he sent me here. That is funny and sad. I doubt that anything Brian does would make you happy with the Club.


Pluv already spoke with Viperlord about his tone and even mentioned how active you are on the board. That's the last I want to hear from either of you on this topic or demerits will be issued.

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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 11:04 am 
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Code Name: Speed Bump

Joined: Tue Jun 26, 2007 10:19 am
Location: Pittsburgh, PA
Stealth Viper wrote:
- horrible web site. Absolute crap.
- make the monthly newsletter actually have some worth! Outside of the dio story and figure spotlight, it's really a waste of time and monry
- AWFUL lines at the con to purchase items. Get more people to man purchase counters!
- LOSE THE _____ BULLHORN
- Savage need an attitude adjustment when it comes to 3 3/4" fans. I've only been to one con (last year) and on more than one occasion he made it clear how he feels about the 3 3/4" folks.
- COMMUNICATION. They suck at it. Case in point - the tanks fiasco.

Agreed on every point, and I've been to more than one Con.


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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 11:07 am 
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perhaps if they took pre-payments ahead of time (either online or via phone), everything could be prepared ahead of time with a reciept taped to it. you walk in, pick it up and should you want to add anything at that time, go ahead.

that would a) make the members happy. (b) require less staff (c) move the line about 45 times faster.

seems like a no brainer.

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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 11:14 am 
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Joined: Tue Jun 26, 2007 10:19 am
Location: Neon KY
Quote:
perhaps if they took pre-payments ahead of time (either online or via phone), everything could be prepared ahead of time with a reciept taped to it. you walk in, pick it up and should you want to add anything at that time, go ahead.

that would a) make the members happy. (b) require less staff (c) move the line about 45 times faster.

seems like a no brainer.


I was thinking if they are already set up to take credit cards anyway it shouldn't be that hard to pull off. I mean there is no reason to even think about paypal. Also debit cards should be the same as well since generally the same machnes are used and issued when you set up for CC's. So really allowing pre-orders shouldn't be a hassle at all.


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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 12:09 pm 
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I would love to see a pre-pay option though Visa, Mastercard etc. But not through Paypal.


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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 12:10 pm 
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Pete The Greek wrote:
I would love to see a pre-pay option though Visa, Mastercard etc. But not through Paypal.



Agree 100%

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 Post subject: Re: Master Collectors areas for improvement:
PostPosted: Fri Mar 28, 2008 1:37 pm 
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Plug
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Stealth Viper wrote:
Pete The Greek wrote:
I would love to see a pre-pay option though Visa, Mastercard etc. But not through Paypal.



Agree 100%
Why not go even further and be able to pre-order any of the left over exclusives before they hit the web store. I don't know if I would pre-order anything after the tanks, but I would love to have that option.

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