notpicard wrote:
It seems like everything regarding the club is under the microscope more than anything else G.I.Joe. I think if they had not been transparent about the $3 fee, someone at some point would have thought about it and complained that the transaction fee was built into the FSS cost....and that they should not have to pay that beyond the first set they ordered.
There is a bit of damned-if-they-do, damned-if-they-don't right there.
This is very true that they are under a microscope but their own actions put them there.They just didn't have a single failure, it is a long history of repeated failures, missteps, and screw ups. Many people, including myself, have simply come to expect them to do it again. And if we the consumers simply start accepting these screw ups, the club will never try to improve. They have to keep being reminded of these things. If I had made mistakes like they have of their severity and frequency in my own job, I would have been fired by now. And this isn't just the GIJoe side. The Transformers club members will tell you of problems, some unique to their club, some shared with us.
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I really hate how even though the FSS is live now, they're still keeping the 13th figure top secret.
I truly do not understand why the club continues to operate with these surprises that they do. Since they are very much a business and not really a club where it's members can participate in their activities, they should be revealing the product they are trying to sell.